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Belle Meade offers a wide variety of professional opportunities. Interpretation, education, and Tickets/Guest Services are just a few of the avenues to pursue at Belle Meade
Our mission is to create innovative and inclusive guest experiences, engaging educational opportunities, and a fulfilling team environment, while preserving the historic relevance of our site for future generations.
Benefits of Working at Belle Meade
Relaxed yet professional work environment
Collaborative atmosphere through face-to-face communication
Customer-oriented focus
Warm, welcoming, and friendly work culture
Passionate about preserving and sharing our heritage
A blending of indoor and outdoor spaces to provide dynamic environments for work
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80% employer-paid medical and dental insurance
100% employer-paid life and long term disability insurance
401(k) retirement savings with up to 6% Employer Match
Vacation and sick pay
Open Positions
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Department: Tickets & Guest Services
Reports to: Hospitality Manager, Director of Sales & Guest Experience
Classification: Part-Time; Hourly
Type: In-person
Schedule: 8:30/9:00 AM until 5:00 PMAbout the Position
The Reservation Specialist at Belle Meade Historic Site & Winery is responsible for greeting guests and checking in guests with reservations. This role involves selling tickets on-site and guiding guests to various attractions. Reservation Specialists have a passion for providing excellent customer service and a commitment to hospitality.
Duties/Responsibilities
- Welcome and greet visitors to the site, collect tickets, and provide guidance on exhibits and points of interest.
- Display a customer-focused demeanor and effectively engage with large daily crowds.
- Provide outstanding customer service and promptly address any inquiries from visitors.
- Develop expertise in all public ticketed experiences and actively promote ticket sales to walk-in visitors.
- Assist in coordinating special events and programs, particularly those held on weekends.
- Fulfill any additional assigned duties as required to support operational needs.
Required Skills/Abilities
- Excellent oral communication and people skills.
- Ability to multitask efficiently and within designated timeframes
- Strong customer service skills
Education and Experience
- Familiarity with a point-of-sale system is desirable
- Strong customer service skills are a must
- High school diploma or equivalent is preferred
Work Environment and Physical Demands
- Sitting, standing, and walking for prolonged periods of time
- Ability to bend, squat, kneel, twist, grab, and lift
- Provide necessary provisions for individuals with diverse mobility needs
- Belle Meade Historic Site & Winery is open daily 9:00 am to 5:00 pm; the work schedule for this position reflects these hours, including weekends and some holidays
Interested Applicants please send a resume and cover letter to [email protected]
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Department: Museum Gift Shop
Reports To: Chief Operating Officer
Classification: Part-Time | Hourly | Non-Exempt
Work Type: In-Person
Position Overview
The Museum Gift Shop Store Assistant at Belle Meade Historic Site provides excellent customer service while helping guests find souvenirs and gifts to commemorate their visit. This role supports daily retail operations by assisting guests, maintaining an organized and welcoming store environment, and accurately processing transactions.
Store Assistants contribute to creating a positive and memorable experience for every guest while ensuring the gift shop remains clean, well-stocked, and visually appealing.
Key Responsibilities
Guest Service
- Greet and welcome visitors while offering assistance throughout their shopping experience
- Provide friendly, knowledgeable service to help guests select merchandise
- Respond to store phone calls when it does not interrupt assisting guests
Retail Operations
- Operate the Point of Sale (POS) system and process transactions accurately
- Perform cash counts to reconcile register funds at the beginning and end of shifts
- Post cash entries and deposit funds into the secured safe at closing
- Confirm change levels are prepared for the following business day
Store Organization & Merchandising
- Restock merchandise from overflow inventory as needed
- Assist with pricing, labeling, and displaying new merchandise
- Maintain familiarity with store inventory to assist guests effectively
Opening & Closing Procedures
- Prepare the store for daily opening, including confirming doors are unlocked and ready for guests
- Complete register reconciliation at the end of the day
- Close and secure the store by locking doors and turning off lights and equipment
Store Maintenance
- Maintain cleanliness and organization throughout the store
- Complete assigned cleaning duties according to the daily task list
Team Roles
Gift shop team members rotate through multiple service stations, including:
- Greeter
- Floater
- Register/Counter
Required Skills & Abilities
- Strong customer service and communication skills
- Ability to interact with guests and coworkers in a friendly and professional manner
- Ability to count money and make change accurately
- Ability to multitask in a retail environment
Education & Experience
- Previous retail or customer service experience required
- Interest in learning about Belle Meade’s history and site attractions
Work Environment & Physical Requirements
- Ability to stand and/or walk for extended periods of time
- Ability to lift or move merchandise, restock inventory, and use ladders as needed
- Ability to climb stairs and move boxes or displays
- Must be available to work weekends, and some holidays
Additional Information
The above description is intended to outline the general duties and expectations of this position. It is not intended to be a comprehensive list of all responsibilities. Duties may change as operational needs evolve.
Interested Applicants please send a resume and cover letter to [email protected]