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Belle Meade offers a wide variety of professional opportunities. Interpretation, education, and Tickets/Guest Services are just a few of the avenues to pursue at Belle Meade
Our mission is to create innovative and inclusive guest experiences, engaging educational opportunities, and a fulfilling team environment, while preserving the historic relevance of our site for future generations.
Benefits of Working at Belle Meade
Relaxed yet professional work environment
Collaborative atmosphere through face-to-face communication
Customer-oriented focus
Warm, welcoming, and friendly work culture
Passionate about preserving and sharing our heritage
A blending of indoor and outdoor spaces to provide dynamic environments for work
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80% employer-paid medical and dental insurance
100% employer-paid life and long term disability insurance
401(k) retirement savings with up to 6% Employer Match
Vacation and sick pay
Open Positions
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Department: Tickets & Guest Services
Reports to: Hospitality Manager, Director of Sales & Guest Experience
Classification: Part-Time; Hourly
Type: In-person
Schedule: 8:30/9:00 AM until 5:00 PMAbout the Position
The Reservation Specialist at Belle Meade Historic Site & Winery is responsible for greeting guests and checking in guests with reservations. This role involves selling tickets on-site and guiding guests to various attractions. Reservation Specialists have a passion for providing excellent customer service and a commitment to hospitality.
Duties/Responsibilities
- Welcome and greet visitors to the site, collect tickets, and provide guidance on exhibits and points of interest.
- Display a customer-focused demeanor and effectively engage with large daily crowds.
- Provide outstanding customer service and promptly address any inquiries from visitors.
- Develop expertise in all public ticketed experiences and actively promote ticket sales to walk-in visitors.
- Assist in coordinating special events and programs, particularly those held on weekends.
- Fulfill any additional assigned duties as required to support operational needs.
Required Skills/Abilities
- Excellent oral communication and people skills.
- Ability to multitask efficiently and within designated timeframes
- Strong customer service skills
Education and Experience
- Familiarity with a point-of-sale system is desirable
- Strong customer service skills are a must
- High school diploma or equivalent is preferred
Work Environment and Physical Demands
- Sitting, standing, and walking for prolonged periods of time
- Ability to bend, squat, kneel, twist, grab, and lift
- Provide necessary provisions for individuals with diverse mobility needs
- Belle Meade Historic Site & Winery is open daily 9:00 am to 5:00 pm; the work schedule for this position reflects these hours, including weekends and some holidays
Interested Applicants please send a resume and cover letter to [email protected]
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Department: Museum Gift Shop
Reports to: Museum Store Buyer and Manager
Classification:Part-Time; Hourly; Non-Exempt
Type: In-personAbout the Position
The Museum Gift Shop Store Assistant at Belle Meade Historic Site is responsible for providing exceptional customer service to guests, assisting them in finding the perfect souvenirs and gifts to commemorate their visit. Additionally, they help maintain the cleanliness and organization of the gift shop, process transactions accurately, and contribute to creating an inviting and welcoming atmosphere for guests.
Duties/Responsibilities
- Greet and welcome visitors while communicating our readiness to provide assistance.
- Gift shop stations include:
- Greeter
- Floater
- Behind the counter
- Team responsibilities also include restocking, cleaning, pricing, and displaying new merchandise.
- Ready the store for public opening and confirm store doors are unlocked.
- Perform a cash count of the Point of Sale (POS) system to reconcile register funds.
- Respond to store calls when it does not disrupt ongoing customer interactions.
- Familiarize yourself with store inventory and retrieve merchandise from overflow stock as needed for replenishment.
- Assist in pricing and labeling merchandise.
- Conduct register reconciliation at close, post cash entries, and deposit funds into a secured safe.
- Confirm the change to ensure accurate preparation of the required amount for the following day.
- Adhere to the daily “To-Do” List for cleaning duties in the store.
- Close and safeguard the establishment by securing all doors and turning off all lights/equipment.
Required Skills/Abilities
- Able to perform physical duties and tasks, including lifting, moving, and climbing stairs.
- Able to count and make change with a focus on accuracy.
- Able to engage in a courteous and calm manner with customers and staff.
Education and Experience
- Retail and customer service experience necessary.
- Retain a keen interest in learning about Belle Meade’s history and attractions.
Work Environment and Physical Demands
- Ability to perform physical duties and tasks, including using the ladder, lifting or moving boxes and displays, restocking the storeroom, and climbing stairs.
- Ability to stand and/or walk for long periods of time.
- Must be flexible to work weekends, evenings, and some holidays.
The above is intended to describe the general requirements for the successful performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Duties may change with or without advanced notice.
Interested Applicants please send a resume and cover letter to [email protected]