CAREERS

Department: Education
Reports to: Director of Education
Classification: Part-Time; Hourly; Non-Exempt
Type: In-person

About the Position

The Educator at Belle Meade Historic Site and Winery plays a pivotal role at the intersection of education, public history, and hospitality. Educators are tasked with delivering exceptional programs for audiences of all ages, utilizing various teaching techniques. Additionally, the Educator conducts tours and interactive sessions tailored to diverse groups, ranging from toddlers to seniors.

Duties/Responsibilities

• Conducts captivating and informative site tours for families and children, presenting accurate information in line with program themes.
• Orchestrates and leads a diverse range of hands-on activities and crafts, enhancing participant engagement and enjoyment.
• Engages in collaborative planning and execution of monthly sessions for the Homeschool History Club, with potential involvement in future developments.
• Plays a crucial role in the successful implementation of the Junior Docent Volunteer Program.
• Demonstrates a solid understanding of diverse learning styles and developmental stages, catering to various age groups and abilities.
• Embraces a customer-centric approach, ensuring positive and tailored interactions with all guests.
• Prioritizes guest safety and professionalism while addressing visitor needs, adhering to institutional guidelines.
• Actively participates in training programs and staff meetings to deepen understanding of the site and stay updated on educational theories.
• Ensures cleanliness and organization of education program materials after each tour.
• Assists with the cleaning and resetting of Adventure Backpacks.
• Fulfills additional duties as assigned by management.

Required Skills/Abilities

• Demonstrated understanding of various learning styles and developmental stages.
• Customer service-orientation with effective interaction skills for diverse groups.
• Creative, flexible, and organized.
• Reliable.
• Must be able to assimilate information and impart it in a factual, coherent, and engaging manner.

Education and Experience

• Public speaking or teaching experience with an interest in history is ideal.
• Academic or work experience in education, history, or related fields preferred.
• Classroom or museum teaching experience is preferred but not required.
• Experience with children or families is preferred.
• Work Environment and Physical Demands
• Works in a variety of settings including administrative, mansion, classroom, and outdoors.
• Ability to sit and stand for long periods of time.
• Ability to transverse the property, including going upstairs and across pea gravel paths and/or grass, as well as concrete sidewalks.
• Conducts programming in a range of environments, including hot temperatures and cold weather.
• Must be available as scheduled, including weekends, with some evenings and holidays.

Interested Applicants please send a resume and cover letter to [email protected]

Department:                      Tickets & Guest Services
Reports to:                          Hospitality Manager, Director of Sales & Guest Experience
Classification:                     Part-Time; Hourly
Type:                                     In-person
Schedule:                            Thursday, Sunday, Monday

About the Position

The Reservation Specialist at Belle Meade Historic Site & Winery is responsible for greeting guests and checking in guests with reservations. This role involves selling tickets on-site and guiding guests to various attractions. Reservation Specialists have a passion for providing excellent customer service and a commitment to hospitality.

Duties/Responsibilities

• Welcome and greet visitors to the site, collect tickets, and provide guidance on exhibits and points of interest.
• Display a customer-focused demeanor and effectively engage with large daily crowds.
• Provide outstanding customer service and promptly address any inquiries from visitors.
• Develop expertise in all public ticketed experiences and actively promote ticket sales to walk-in visitors.
• Assist in coordinating special events and programs, particularly those held on weekends.
• Fulfill any additional assigned duties as required to support operational needs.

Required Skills/Abilities

• Excellent oral communication and people skills.
• Ability to multitask efficiently and within designated timeframes
• Strong customer service skills

Education and Experience

• Familiarity with a point-of-sale system is desirable
• Strong customer service skills are a must
• High school diploma or equivalent is preferred

Work Environment and Physical Demands

• Sitting, standing, and walking for prolonged periods of time
• Ability to bend, squat, kneel, twist, grab, and lift
• Provide necessary provisions for individuals with diverse mobility needs
• Belle Meade Historic Site & Winery is open daily 9:00 am to 5:00 pm; the work schedule for this position reflects these hours, including weekends and some holidays

Interested Applicants please send a resume and cover letter to [email protected]

Department: Museum Gift Shop
Reports to: Museum Store Buyer and Manager
Classification: Full-Time or Part-Time; Hourly; Non-Exempt
Type: In-person

About the Position

The Museum Gift Shop Store Assistant at Belle Meade Historic Site is responsible for providing exceptional customer service to guests, assisting them in finding the perfect souvenirs and gifts to commemorate their visit. Additionally, they help maintain the cleanliness and organization of the gift shop, process transactions accurately, and contribute to creating an inviting and welcoming atmosphere for guests.

Duties/Responsibilities

• Greet and welcome visitors while communicating our readiness to provide assistance.
• 3–4 employees are needed daily to handle all responsibilities of the gift shop team, depending on group size and traffic volume.
• Gift shop stations include:
  • Greeter
  • Floater
  • Behind the counter (3–4 team members on busy days to assist paying customers)
• Team responsibilities also include restocking, cleaning, pricing, and displaying new merchandise.
• Ready the store for public opening and confirm store doors are unlocked.
• Perform a cash count of the Point of Sale (POS) system to reconcile register funds.
• Respond to store calls when it does not disrupt ongoing customer interactions.
• Familiarize yourself with store inventory and retrieve merchandise from overflow stock as needed for replenishment.
• Assist in pricing and labeling merchandise.
• Conduct register reconciliation at close, post cash entries, and deposit funds into a secured safe.
• Confirm the change to ensure accurate preparation of the required amount for the following day.
• Adhere to the daily “To-Do” List for cleaning duties in the store.
• Close and safeguard the establishment by securing all doors and turning off all lights/equipment.

Required Skills/Abilities

• Able to perform physical duties and tasks, including lifting, moving, and climbing stairs.
• Able to count and make change with a focus on accuracy.
• Able to engage in a courteous and calm manner with customers and staff.

Education and Experience

• Retail experience necessary.
• High School Diploma is required.
• Retain a keen interest in learning about Belle Meade’s history and attractions.

Work Environment and Physical Demands

• Ability to perform physical duties and tasks, including using the ladder, lifting or moving boxes and displays, restocking the storeroom, and climbing stairs.
• Ability to stand and/or walk for long periods of time.
• Must be flexible to work weekends, evenings, and some holidays.

The above is intended to describe the general requirements for the successful performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Duties may change with or without advanced notice.

Interested Applicants please send a resume and cover letter to [email protected]